Returns & Refunds
We hope you will be delighted with your purchase from G-Girl.
Returns
If dissatisfied, return the item within 14 days of purchase, in perfect condition, unused, unwashed, with original packaging.
Faulty items guarantee a refund.
Follow these steps for returns:
- Email sales@g-girl.co.uk within 14 days of receiving your purchase.
- Package the return in the original packaging.
- Post to G-Girl HQ, Cedro, Bodley Road, Poole, BH13 7JH.
- You will have to cover return costs; use recorded delivery for safety.
- Retain proof of postage. (We are unable to accept responsibility for any loss for any item(s) you have returned.)
Refunds
Refunds will be processed within 3 working days of receiving the parcel. The refund, credited to your original payment method, may take up to 5 working days for debit/credit card transactions. We refund the price of the item but not the postage.
Faulty Goods
For faulty items, contact sales@g-girl.co.uk with your order number and fault description for further assistance.